Volusion is impressive shopping cart software and winner of the TopTenREVIEWS Gold Award. Volusion is published by a company that’s been around for more than a decade. With a large feature set, excellent customer service options and reasonably priced plans, Volusion will turn your store into a surefire hit. In addition, they have an assortment of security and fraud protection options to help your customers breathe easy when they complete their transactions. You’re given everything you need to get your store off the ground and on the road to success, including the ability to list your items on eBay. Volusion designers take ease-of-use issues seriously and it shows in the page layout and navigation features now including the ability to run your store from the ease of your tablet device.
Volusion is well designed. The Design tab allows you to change your templates, wording, logos and everything else that goes along with it. It boasts highly polished templates, unlimited photos per product and an advanced zoom feature that allows your customers to zoom in on photos to view details of your product.
We had no problems setting up our test store with Volusion. All we had to do was enter the pertinent information about our potential store into their store setup wizard. Once we finished filling out the forms that popped up with each step, we were redirected to our store management dashboard. Customizing the intricacies of our store was even easier than when we had to enter our information into the setup wizard. In a matter of 10 minutes, we had a complex test store completed and ready for opening.
Volusion contains many features. Where Volusion shines is in the easy-to-use administration features. With improved navigation and styling, you can now build and manage your store easier than ever before. The dashboard presents at-a-glance information to gauge business performance. You can also access your stores admin database by using your tablet device. This allows you to make sure you have everything you need in the palm of your hand.
There are so many features in many areas, including orders, reports, inventory, marketing, customer accounts, design and settings. Each one of these categories has many features in them, making for a wide range of options for any online merchant.
From the Administration (Admin) area, you will be able to access everything and anything to do with your products. With your orders, you can add phone orders, set up recurring billing, process returns and create a POS.
Sales and inventory reports are essential in any business. Volusion knows this and has established a handy interface in a dashboard format that enables you to instantly view several sales and inventory reports. You can also download your reports under the Inventory tab in a spreadsheet format to programs like Microsoft Excel. You will also be able to access many inventory options, including your categories and products for individual and bulk product editing, importing and exporting of your product data, vendor management and others.
Under the Customers tab, you can access your customer reviews and accounts as well as add and edit administrators. Adding knowledgebase is easy through the same tab. Under the “Settings” tab, you can add your company contact information, shipping and tax rates, the payment options, security settings and more. There is also a handy maintenance toolbox that helps to manage your site and keep it running smooth.
A Marketing tab is also found in the Admin area and allows you to do so much. Some of the marketing features include creating coupons and adding discounts on your products, include promotions on your site in the navigation bar, give a MyRewards option to your clients and automate SEO to make your site more available on search engines. In addition, you can now easily integrate eBay into your plans for selling items. Volusion offers seamless integration with eBay which allows you to reach more customers who are searching for your products. This is the easiest eBay integration system we have found. In three simple steps you will have your products showcased on eBay. Moreover, you will have full view of which products you have on eBay, as well as the selling and shipping details.
You can send a free shipping promotion to encourage customers to buy more. The software can also send email to customers who abandoned their shopping cart and encourage them to come back and complete the transaction. Additionally, Volusion now allows you to promote products with better star ratings on categories, search pages and the review stars that appear in Google searches.
Volusion is one of the most secure shopping cart software products. They are fully PCI certified which means that they follow strict guidelines from the Payment Card Industry. This includes SSL Certificates, which are required by the PCI. For fraud protection, Volusion includes a Fraud Score. This is a way for you to identify fraudulent behavior associated with fraudulent orders before processing them. Fraud Score tries to identify different traits and patterns associated with fraudulent orders, checks to see if the card came from a legitimate cardholder, issues a score with each transaction and rates them according to the risk they have whether it's minimal, medium or high.
Customer service is the area where Volusion shines the most. You have a choice of looking through a very readable product manual, browsing a thorough knowledgebase and FAQs section or viewing video tutorials. Each option provides you with a wealth of information and is capable of answering any potential question you might have about Volusion. If you’re still confused, you can consult with customer service via telephone, email or live chat. Odds are if you have exhausted what you can get out of the video tutorials, knowledgebase and FAQs section or product manual, you’re not going to have any more questions. The product has clickable support modules on every page.
Volusion is effective shopping cart software because of a large feature set, simple eBay integration, excellent customer service options, and enhanced security and fraud protection. If you’re looking for shopping cart software, this is the best.
